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Engagement widgets

How to use it​

  1. Add a product quiz, recommendation slider, or referral widget. (Storefront widgets → Engagement)
  2. Publish — quiz responses feed Customer 360.
  3. Reuse the preference data in later emails and ads.

⏱ ~15 min · 💳 Starter+ · 🎯 Higher capture + higher-LTV customers

Why this matters for your business​

Most storefronts treat visitors as transactional ("buy this now"). Engagement widgets treat them as people with preferences worth learning about. The result is twofold: (1) much higher capture rate of email/preferences than passive widgets; (2) much higher LTV from captured customers because the brand actually knows what to recommend to them.

Three widgets make this concrete:

  • Product quiz — multi-question survey that recommends products based on responses
  • Recommendation slider — AI-suggested products based on browse history + Customer 360
  • Referral widget — turn happy customers into your acquisition channel

What this typically unlocks​

OutcomeResult
Quiz email-capture rate65-80% of starters
Quiz → first-order conversion18-28% vs. 1-3% baseline
Recommendation-slider CTR8-15%
Referral acquisition costnear $0 vs. $30-50 paid
LTV of quiz-captured vs. average+45%

What you actually get​

WidgetBest for
QuizLead capture, product recommendation, brand discovery
Recommendation sliderProduct-page + cart-page; "you might also like"
ReferralPost-purchase + customer profile; viral acquisition

Quiz — the highest-leverage capture​

The quiz is the highest-leverage capture widget because it combines:

  • Higher engagement (active vs. passive)
  • Higher conversion (recommendation matches stated need)
  • Higher data quality (you learn what they want)
  • Built-in opt-in (they want results)

Setup is no-code: drag-drop questions, map answers to products/tags. AI can generate quiz questions from your product catalog if you want a starting point.

Real merchant scenarios​

Scenario A — Beauty brand quiz captures and converts​

Setup. Beauty brand. Quiz: "Find your perfect skincare routine."

60-day result:

  • Quiz starts: 6,200
  • Quiz completions: 4,800 (77%)
  • Email captures: 3,720
  • Quiz → first order in 14d: 22% (821 customers)
  • AOV from quiz orders: $94 (vs. $62 site-wide)
  • Welcome journey for quiz captures: 2× engagement vs. exit-intent captures

Scenario B — Recommendation slider on cart page​

Setup. Apparel brand. Recommendation slider on cart page, showing 3 AI-suggested complementary items.

60-day result:

  • Visibility: 100% of cart visits
  • Click-through: 11%
  • Add-to-cart from suggestions: 4.2%
  • Net AOV lift: +5%

Scenario C — Referral widget builds viral acquisition​

Setup. DTC brand activates referral widget post-purchase. Reward: customer gets $10 credit for each successful referral; referee gets 15% off first order.

60-day result:

  • Customers who shared their referral link: 14%
  • Total link shares: 3,400
  • Successful referrals (referee bought): 286
  • Acquisition cost per referred customer: $9 (vs. $42 paid)
  • LTV of referred customers: 22% higher than paid

Referred customers convert better, spend more, and come from your existing happy customers. Best acquisition channel many brands have.

Scenario D — Quiz drives subscription opt-in​

Setup. Vitamin brand. Quiz recommends a daily routine. At quiz completion, offers subscription discount on the recommended bundle.

Result: 31% of quiz-completers opted into subscription. Subscription LTV is ~5× one-time AOV; quiz justified its existence in the first month.

Best practices​

✅ Keep quizzes 4-6 questions max. Drop-off climbs above 6.

✅ Make quiz email-gate before the result, not after. Result is the value; gate before is fine. After is bait-and-switch.

✅ Use referral on post-purchase, not pre-purchase. Customer who hasn't bought has nothing to refer.

✅ A/B test referral incentive amounts. $10 vs. $20 makes a big behavior difference.

❌ Don't make quiz answers feel like surveillance. "What's your skin like?" → fine. "Have you considered using stronger acids?" → too clinical.

❌ Don't reward referrers without referee getting value too. Two-sided reward is what makes it socially shareable.

Plan tiers​

CapabilityFreeStarterProAgencyEnterprise
Recommendation slider—✓✓✓✓
Quiz widget——✓✓✓
AI quiz generation——✓✓✓
Referral widget—✓✓✓✓
Multi-tier referral rewards——✓✓✓
Quiz analytics——✓✓✓

See also​