8 docs tagged with "communications"

The two highest-ROI flows in any e-commerce store — pre-built, multi-channel, customizable, and proven to recover abandoned carts and drive 2nd-orders within weeks of activation.

Two AI chatbot surfaces — an admin chatbot that helps you operate the platform, and a shopper chatbot that handles customer questions on your storefront 24/7.

Every customer message — across WhatsApp, email, SMS, web push, and chatbots — managed under one consent layer with one fatigue cap and one source of truth.

Modern email infrastructure for Shopify — Resend primary with SMTP fallback, deliverability monitoring, list hygiene, and brand-consistent templates that reach the inbox instead of the spam folder.

Connect an Instagram professional account with an embedded signup and publish image posts directly — built on Meta's official Graph publishing flow, with a per-account rate limit enforced before send.

Multi-provider SMS for transactional notifications and marketing — Twilio for most of the world, MSG91 with DLT template handling for India (+91) — with A2P 10DLC / DLT compliance, per-country quiet-hours, and the same opt-in / fatigue gauntlet as every other channel.

Your storefront's own customer support chat — an App-Proxy-authenticated widget with unguessable session handles, an AI agent that drafts replies, SLA-based first-response tracking, and revenue attribution for support-driven sales.

Four-tier WhatsApp Business — transactional, interactive, AI concierge, and marketing — running on Meta's official Cloud API (or Gupshup) with the 24h window, templates, product-linked blasts, and full compliance built in.